Service & Support

(832) 717-0549

QTS, Inc. takes pride in our service capabilities and deliverables. Our guaranteed Key Performance Indicators are second to none, and we guarantee to meet or exceed them, or the customer will not pay.

Our Technicians are equipped with the latest technology, tools, equipment, and inventory to ensure they are positioned to meet these KPI’s.

SERVICE CONTRACT & MAINTENANCE PACKAGES

  • Essentials Service Contract

    QTS, Inc. will negotiate travel and labor rates with the client and all service calls will be performed at the agreed-upon rates. KPI’s Apply

  • Premium Service Contract

    QTS, Inc will negotiate “per location” terms and rates with the client that would include a scheduled Preventative Maintenance (cleaning and inspection), all travel, and labor costs associated with the reported call .Repair parts are billable. KPI’s Apply

  • Premium Plus Service Contract

    QTS, Inc. will negotiate “per location” rates that would include Preventative Maintenance (cleaning and inspection), all travel and labor costs, and repair parts. KPI’s Apply

  • Custom Service Contract

    If the Essentials, Premium, or Premium Plus contracts do not satisfy your needs, QTS, Inc. will create a package that is tailored to suit you. KPI’s Apply

SERVICE CONTRACT KPI’s are as follows:

Emergency Response Time (ERT) – Four (4) Hours                   98%

Standard Response Time (SRT) – End of Next Business Day                  95%

First Time Completion Rate (FTCR) – Call is completed on first visit            90%

First Time Quality Rate (FTQR) – No return calls for same issue for 60 days       95%

No Safety Incidents (NCI) – No reported safety issues or injuries                       100%

Customer Satisfaction rating (CSR) – Customer is satisfied with service      100%

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